Immediate Assistance

Call Intercam

Dear Client, for all of our Bank Card services we invite you to call the following phone numbers:

Service hours for matters relating to your Online Banking or Mobile Banking

Call Monday to  Friday, 8:00 a.m. to 7:00 p.m., Saturdays from 9:00 a.m. to 4:00 p.m., holidays 9:00 a.m. to 5:00 a.m., Mexico City time

  • From anywhere in Mexico: 55 5033 3333
  • From the US and Canada: 1 844 859 9078
  • From anywhere else in the world: +52 55 5033 3333

tablas

 

Dear Client:

Offering impeccable service from the moment you get in touch with us until the final invoicing or clearance of your transaction is part of our organizational  culture.

That’s why in early 2004 we had all our processes certified under the ISO 9001:2000 standard and created a special Customer Service Area.  Here, you’ll receive the personalized attention we’re known for, to promptly resolve any issues that might arise in banking with our institution.

Additionally, your comments and suggestions help us to follow a process of continuous improvement so we can promptly meet all your needs.

We take all of your comments into account in offering you better services.

Frequently Asked Questions:

1. What phone number or e-mail address can I use to ask for information about becoming an Intercam client?

You can call between Monday and Friday, from 8:00 a.m. to 7:00 p.m. (Mexico City time) at the following numbers:

  • From anywhere in Mexico: 55 5033 3333
  • From the US and Canada: 1 844 859 9078
  • From anywhere else in the world: +52 55 5033 3333

Or send an e-mail to: servicioaclientes@intercam.com.mx

2. What do I do if my debit card is lost or stolen?

Immediately get in touch with the Telephone Service Center to ask them to block your card, by calling:

  • From anywhere in Mexico: 55 5033 3333
  • From the US and Canada: 1 844 859 9078
  • From anywhere else in the world: +52 55 5033 3333

This line is open 24 hours a day, 365 days a year.

3. How do I report a lost or stolen check or checkbook?

You should contact your Account Executive. To find the phone number for your branch, go the option:

Customer Service and Branches

You will need to present a letter with the following data :

  • Account number
  • Full name of the account holder (or representative if corporation)
  • Check number(s) reported lost or stolen
  • Reason for the report
  • Authorized signature

4. How do I file a disputed charge or incorrectly entered item claim?

Visit your branch and speak to your Account Executive, or contact the Customer Telephone Service Center from Monday to Friday, 8:00 a.. to 7:00 p.m., Saturdays 9:00 a.m. to 4:00 p.m. (Mexico City time).

Phone numbers:

  • From anywhere in Mexico: 55 5033 3333
  • From the US and Canada: 1 844 859 9078
  • From anywhere else in the world: +52 55 5033 3333

You will need:

  • Your account number
  • Your card number (if you have it)
  • Date and amount of the charge.
  • Receipts for purchases or ATM withdrawals (if you have them).

5. How do I look up my bank account balance or activity?

Inquiries about balances and activity can be made using Online Banking or at your branch with your Account Executive.

6.  How to I request access to Online Banking?

Go to the branch where you opened your account or contact your Account Executive to request the service. Your executive will give you a PIN for first-time access and a digital security device (token).

If you need help entering Online Banking, you can call Monday to Friday, 8:00 a.m. to 7:00 p.m., Saturdays from 9:00 a.m. to 4:00 p.m. (Mexico City time) at:

  • From anywhere in Mexico: 55 5033 3333
  • From the US and Canada: 1 844 859 9078
  • From anywhere else in the world: +52 55 5033 3333

7. How to I recover my Online Banking password?

To recover your password, follow these steps:

  • Enter the Intercam webpage at intercam.com.mx
  • Select the “Online Banking” option
  • Click on the question “Forgot or blocked your password?”
  • On the next screen select “By password.”
  • Enter your username in the field “Username”
  • Click on “unblock” and a screen will appear asking you to answer your secret questions. Then enter the password from your token. (If you do not remember the answers to your secret questions, you should visit your branch and request a new PIN).
  • If the information is correct, you will receive an e-mail with instructions to enter a new password.

If you have any questions or need help, call the Customer Telephone Service Center Monday to Friday, 8:00 a.m. to 7:00 p.m., Saturdays from 9:00 a.m. to 4:00 p.m. (Mexico City time) at:

  • From anywhere in Mexico: 55 5033 3333
  • From the US and Canada: 1 844 859 9078
  • From anywhere else in the world: +52 55 5033 3333
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